Operations Coordinator
About the Role
Join Careem Pakistan as a Operations Coordinator. Help scale the Everything App across Pakistan, driving digital transportation, food delivery, and fin-tech payment services.
Key Responsibilities
- Support Operational Performance: Assist in monitoring key operational metrics such as order fulfilment, stock availability, and merchant response times to ensure a smooth experience for customers and partners.
- Partner Assistance & Relationship Management: Act as a key point of contact for merchants, providing guidance on processes, addressing their concerns, and ensuring they have the necessary support.
- Inventory & Assortment Oversight: Help maintain accurate item listings and stock availability to reduce out-of-stock issues and enhance customer satisfaction.
- Promotions & Campaign Coordination: Support merchants in implementing promotions and discounts on time to maximize sales opportunities.
- Quality & Accuracy Maintenance: Ensure that partner catalogs are kept up to date with correct product details, pricing, and availability.
- Merchant Support: Guide Merchants through the use of Careem’s internal tools and systems to improve their order management and operational efficiency.
- Order Flow Improvement: Work with partners to identify potential delays and suggest improvements to streamline their processes.
Qualifications & Skills
Basic Requirements
- Analytical Mindset: Ability to read and interpret data, draw insights, and make data-driven decisions to improve performance.
- Customer & Partner Focus: Strong relationship management skills with a partner-first approach to resolving issues.
- Technical Proficiency: Comfortable working with internal dashboards, Excel/Google Sheets, and CRM tools. SQL knowledge is a plus.
- Problem-Solving Skills: Ability to identify pain points in vendor operations and implement actionable solutions.
- Excellent Communication: Ability to interact with vendors professionally and guide them through operational processes.
- Agility & Adaptability: Ability to work in a fast-paced environment, manage multiple tasks, and adapt to changing business needs.
- What we’ll provide you
Preferred Qualifications
- Experience working in rapid-growth tech, ridesharing, or digital marketplace platforms.
How to Apply
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About Careem
Careem is the everyday Super App for the greater Middle East and Pakistan, simplifying lives and building an inspiring organization.
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