Customer Service Representative (Fintech Operations)
About the Role
OPay Pakistan is hiring a Customer Service Representative in Lahore to resolve digital wallet transactions, merchant payment queries, app troubleshooting, and customer service inquiries.
Key Responsibilities
- Respond to customer inquiries via phone calls, live chat, and email regarding OPay digital wallet and POS transactions
- Troubleshoot failed transactions, wallet top-ups, biometric verification issues, and payment gateway queries
- Educate customers on new digital financial services, promotional discounts, and security best practices
- Escalate unresolved technical defects and merchant complaints to tier-2 operations and compliance teams
- Maintain detailed customer interaction records in CRM software while achieving first-call resolution targets
Qualifications & Skills
Basic Requirements
- Bachelor's degree in Business Administration, Finance, IT, or related discipline
- 1 to 3 years of customer service experience, with banking, fintech, or digital payment experience preferred
- Clear telephone voice, exceptional listening skills, and fluent English and Urdu communication
- Familiarity with digital payment apps, Raast transfers, debit cards, and QR merchant payments
- Dedicated problem-solving mindset and ability to remain calm during stressful customer escalations
Preferred Qualifications
- Prior customer support experience in an EMI (Electronic Money Institution), branchless bank, or telecom wallet
How to Apply
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Choose Your Application Method
Apply directly on the employer's official portal, or let JobAsaan's concierge team prepare your ATS CV and submit for you.
Review & Tailor
Ensure your qualifications and resume align with OPay Pakistan's key requirements before submission.
Submission & Interview Tracking
Submit your application and prepare for the interview with verified job specifications.
About OPay Pakistan
OPay is a leading fintech platform providing accessible, digital financial services, mobile banking, and merchant acquiring solutions across Africa and Asia.
Let our professional HR team handle your entire application for OPay Pakistan from start to finish.