Officer (Process Design & Controls) & Manager Email Channel
About the Role
Meezan Bank Limited, Pakistan's leading Islamic commercial bank, is hiring for key openings at its Head Office in Karachi. Openings include Officer – Process Design, Productivity & Controls (PDPC) in Centralized Operations and Manager – Email Channel in the Service Quality & Customer Support Group.
Key Responsibilities
- Analyze centralized banking workflows, pinpoint control bottlenecks, and author Business Requirement Documents (BRDs) for system automation.
- Evaluate internal control mechanisms across branch networks to ensure strict compliance with State Bank of Pakistan and Shariah guidelines.
- Manage high-volume Email Channel operations, ensuring SLA adherence, swift dispute resolution, and superior customer satisfaction metrics.
- Lead, mentor, and monitor team KPIs, authoring comprehensive daily, weekly, and monthly management information system (MIS) reports.
- Collaborate with IT and operations stakeholders to implement end-to-end digital customer service enhancements.
Qualifications & Skills
Basic Requirements
- Bachelor's or Master's degree in Business Administration, Finance, Banking, or relevant field from an HEC-recognized university.
- 2 to 5+ years of relevant experience in banking operations, business process re-engineering, or digital customer support management.
- Exceptional business writing capabilities with proven track record in BRD creation and SLA oversight.
- Strong familiarity with banking regulations, risk evaluation frameworks, and Islamic banking principles.
Preferred Qualifications
- Professional qualification or certification in Islamic Banking & Finance.
- Prior experience with CRM ticketing tools and customer journey mapping in large commercial banks.
How to Apply
Official application process and instructions for Meezan Bank Limited.
Visit the official Meezan Bank careers portal at https://www.meezanbank.com/careers/.
Search for 'Process Design' or 'Manager Email Channel' under current vacancies.
Complete the applicant profile and upload your detailed resume.
Submit before November 8, 2026 (for Process Design) or December 2, 2026 (for Manager Email Channel).
About Meezan Bank Limited
Meezan Bank Limited is the premier Islamic bank in Pakistan, offering Shariah-compliant retail, corporate, and digital financial solutions across nationwide branches.
ChatGPT aur generic AI templates ko ATS filters foran reject kar detay hain. Humari HR team Meezan Bank Limited k criteria k mutabiq tailored ATS CV tayyar kray gi.