Retail Counter Cashier & Operations Agent
About the Role
DHL Express Pakistan is hiring a detail-oriented Retail Counter Cashier & Operations Agent for its service center network in Karachi. The role manages customer parcel acceptance, freight billing, cash handling, and courier payment reconciliations.
Key Responsibilities
- Manage daily cash and digital payment collections from walk-in customers and courier dispatchers with zero discrepancy.
- Process outbound international and domestic express shipments, entering airway bills (AWB) into the global DHL logistics system.
- Verify customs declarations, packing compliance, and weight/dimension measurements for express parcels.
- Reconcile shift cash balances against system sales receipts and prepare daily bank deposit slips.
- Deliver world-class customer service in alignment with DHL’s 'Insanely Customer Centric' culture.
Qualifications & Skills
Basic Requirements
- Bachelor's degree in Commerce, Finance, Business Administration, or related discipline (B.Com/BBA).
- 1-3 years of customer-facing cashiering, counter sales, or retail banking experience.
- High degree of numeric accuracy, integrity, and cash management skill.
- Proficient computer literacy and fast typing for rapid booking data entry.
- Strong English and Urdu verbal communication and customer care capabilities.
Preferred Qualifications
- Prior experience in courier, express parcel delivery, airline ticketing, or banking services.
- Certification in customer service or basic supply chain operations.
How to Apply
Official application process and instructions for DHL Express.
Apply online by visiting the global DHL Express Careers portal at https://careers.dhl.com.
Search for openings in Pakistan or filter by 'Cashier - Karachi'.
Applications must be submitted online before November 25, 2026.
About DHL Express
DHL Express is the world's leading international express services provider, connecting businesses and individuals across more than 220 countries and territories with speed, reliability, and excellence.
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