VOIP Engineer & Vicidial Specialist
About the Role
Sybrid (Pvt) Ltd (a Lakson Group Company) is hiring a skilled VOIP Engineer / Vicidial Specialist in Islamabad to manage enterprise Vicidial clusters, Asterisk dial-plans, SIP trunking, and call center telephony.
Key Responsibilities
- Deploy, configure, maintain, and optimize multi-server Vicidial telephony and auto-dialer environments.
- Troubleshoot complex SIP, RTP, audio codec, and call routing issues across telecom carrier trunks.
- Configure Asterisk dial-plans, campaign call rules, IVR menus, and agent routing logic.
- Perform Linux server administration (CentOS/Ubuntu), kernel tuning, and security hardening for VoIP clusters.
- Monitor real-time dialer health, trunk utilization, concurrent call capacity, and latency metrics.
Qualifications & Skills
Basic Requirements
- BS / Bachelor's in Telecommunication Engineering, Computer Science, or Information Technology.
- Minimum 1 to 3 years of hands-on technical experience administering Vicidial, Asterisk, and VoIP systems.
- Solid command of Linux administration, bash scripting, MySQL database queries, and IP networking.
- Demonstrated ability to diagnose VoIP jitter, packet loss, and call drop issues under high concurrent loads.
Preferred Qualifications
- dCap (Digium Certified Asterisk Professional) or experience with Kamailio / OpenSIPS proxy servers.
How to Apply
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About Sybrid (Pvt) Ltd
Sybrid (Pvt) Ltd is a premier Lakson Group enterprise providing premier business process outsourcing (BPO), cloud infrastructure, and IT services across Pakistan and internationally.
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